Returns, Damaged Goods, Credits

If goods purchased need to be returned, the purchaser should work directly with the vendor.

• Always retain boxes, containers, special packaging, packing slips, etc. until it’s certain goods will be kept. Most items cannot be returned without the original packaging materials.
• Read all instructions carefully. Important instructions regarding returns are typically included on the packing slip and/or receipt.
• If the vendor requires a “Return Authorization Number” before a return is accepted, make sure this number is included with the return or the package may be refused and/or credit may not be issued.
• Request a credit receipt for returned items. Some companies may not provide this receipt unless requested.
• Under no circumstances should a purchaser accept cash in lieu of a credit to the College account. Notify the Business Office of all purchase returns to ensure that refunds and credits on account are processed and recorded accurately.

LINE OF AUTHORITY

Responsible administrator or office: Business Office

Contact person in that office: Jenny Jacobs

EFFECTIVE DATE: August 16, 2023

Approved by President: August 16, 2023